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These terms apply to all orders placed on getportalo.com by consumers. By placing an order you accept them. They are governed by French law.
The products are described on each product page with their main features. Photos are illustrative; colours may vary slightly depending on your screen. Please read the user instructions before use: PORTALO is designed for clear water.
Prices are in euros, VAT included. Delivery costs, if any, are shown before you pay. We may change prices at any time; the price applicable to your order is the one displayed when you place it.
You choose your products, check your cart, enter your delivery and billing details, then pay. You can correct errors before the final confirmation. The contract is formed when we send you the order confirmation e-mail. We may refuse or cancel an order in case of an abnormal order, a payment problem, a pricing error or an existing dispute; you are then refunded in full.
Payment is due at the time of the order. Accepted methods are shown at checkout (bank cards, PayPal, Apple Pay, Google Pay, Shop Pay). Payments are processed by Shopify's secure payment providers; we never see or store your card details.
Some products are sold as pre-orders when stock has not yet arrived. They are marked "Pre-order" and show an estimated shipping date (currently by mid-January 2027 at the latest). The price is charged when you order. You can cancel your pre-order free of charge at any time before it ships by writing to hello@getportalo.com; you are refunded in full. If we have not delivered by the announced date, you can ask us to deliver within a reasonable additional period; if we still fail to do so, you can cancel the contract and be refunded within 14 days (articles L216-2 and L216-3 of the French Consumer Code). We will inform you by e-mail of any change to the estimated date.
We deliver to the countries offered at checkout (see also our shipping policy). Standard delivery in mainland France is free for orders of €59 or more; below that, delivery costs €4.99. For other countries, delivery costs are shown before payment. Orders are prepared and shipped by our logistics partner. The shipping date for pre-orders is given in section 6; for products in stock, we usually ship within a few business days. The carrier delivery time depends on the destination and is shown in your shipping confirmation e-mail. Please check the parcel on arrival and report any damage to the carrier and to us within 3 business days.
You have 14 days from receipt of your order to withdraw, without giving a reason (article L221-18 of the French Consumer Code). To withdraw, send us a clear statement at hello@getportalo.com (you may use the model form below). We refund you within 14 days of being informed, and may wait until we receive the product or proof of return.
Model withdrawal form: To Asanoha Labs SAS, 18 Quai de la Croisette, 94000 Créteil, hello@getportalo.com. I hereby notify you that I withdraw from the contract for the following goods: ... Ordered on: ... / Received on: ... Name and address: ... Date: ...
You can try PORTALO: if you are not satisfied, you may return it within 14 days of receiving it, without giving a reason, and be refunded. This is your legal right of withdrawal (section 8), which we present as a trial. Contact us at hello@getportalo.com. The product must be complete and not broken. Return shipping is at the customer's cost, unless the product is defective or we made a mistake, in which case we pay. We refund you on your original payment method, including the initial standard delivery costs, within 14 days of receiving the product or proof that you sent it back. See also our refund and return policy.
Whatever the above, we remain bound by the legal guarantee of conformity (articles L217-3 and following of the French Consumer Code, 2 years from delivery; you do not have to prove the defect appeared during the first 24 months) and by the guarantee against hidden defects (articles 1641 and following of the French Civil Code). In case of a defect, you can ask for repair or replacement, or a refund where these are not possible.
Your data is processed to manage your order, delivery and customer service, as described in our Privacy Policy, which includes your rights of access, rectification, erasure and objection. You can manage cookies through the banner shown on the site.
For any complaint, write to hello@getportalo.com. If we cannot resolve it, you can use, free of charge, the consumer mediator we are attached to: CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, France, contact@cm2c.net, +33 1 89 47 00 14. You can file your dispute directly at https://www.cm2c.net, after first sending us a written complaint (articles L611-1 and following of the French Consumer Code).
The site's texts, images, videos and the PORTALO name and logo belong to Asanoha Labs SAS or its licensors. Any reproduction without our written consent is prohibited.
We are not liable for delays caused by events beyond our control (force majeure). These terms are governed by French law. You keep the mandatory consumer protections of your country of residence, and may bring a claim before the courts of your place of residence. Languages: these terms are available in French and English; in case of difference, the French version prevails for French consumers.
Last updated: 1 November 2026
