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Shipping policy
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Where we deliver: France and the countries offered at checkout.
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France: free standard delivery from €59 of purchases; otherwise €4.99.
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Other countries: costs shown before payment.
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Pre-orders: ship by mid-January 2027 at the latest. You receive an e-mail with tracking when your order ships.
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In-stock products: shipped within a few business days after your order.
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Delivery time: depends on the carrier and destination; shown in your shipping e-mail.
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Damaged or missing parcel: contact us within 3 business days at hello@getportalo.com with a photo.
