14-day trial, satisfied or refunded, from receipt: this is your legal right of withdrawal (see Terms of Sale, sections 8 and 9).
How to return: e-mail hello@getportalo.com with your order number. We reply with the return address and instructions. Do not send anything back before we confirm.
Condition: complete, not broken.
Costs: return shipping paid by the customer, except defective or wrong items.
Refund: on the original payment method, initial standard delivery costs included, within 14 days of receiving the return (or proof of return).
Defective product: legal guarantee of 2 years; we repair, replace or refund.
Pre-orders: cancel free of charge before shipment (see section 6).
